FREQUENTLY ASKED QUESTIONS
The product does not work.
Reason: The motor is not receiving power.
How to Troubleshoot?
a-Check that the circuit breaker switch to the motor is in the ”open” position.
b-Turn off the power and wait 15 minutes and try to start again.
c-Please call our technical service
The product does not turn on and off correctly.
Reason:
a- The product does not close symmetrically.
b- Product does not close completely
How to Troubleshoot?
a- Please call our technical service.
b- Please call our technical service
The lamps are not lit.
Reason:
a- Not all lamps are lit.
b- Some of the lamps are not lit.
How to Troubleshoot?
a- Check that the lighting system is in the ”on” position.
b- Please call our technical service
The product stops closing to a point.
Reason:
a- Both ends of the product move separately.
b- The product turns on and off stopping at a point.
How to Troubleshoot?
a- Please call our technical service.
b- Follow the programming instructions in accordance with the instructions in the user manual.
The controller does not work.
Reason:
a- Lights off.
b- Does not control the product.
How to Troubleshoot?
a- Replace your battery following the instructions in the owner’s manual.
b-Please call our technical service.
c- Follow the programming instructions following the instructions in the user manual.
The product is leaking water.
Reason:
a- Water leaks from the seals of the product.
b-Leaking water from product insulation.
How to Troubleshoot?
a- Check that there are no objects (leaves, branches, etc.) stuck between the gaskets when the product is turned off.
b- Please call our technical service.
** In case of failure, make your final checks in accordance with the above explanations.
** If the problem continues, notify Polo Pergola Authorized Service.